The digital transformation of healthcare has revolutionized the industry and significantly improved patient care delivery. From electronic medical records (EMR) to telehealth, healthcare providers can now access patient information and provide treatment from anywhere, at any time. However, the increasing reliance on technology has made the healthcare industry an attractive target for cybercriminals seeking to exploit vulnerabilities in information systems and networks.
The consequences of a successful cyber-attack on a healthcare organization can be dire, including compromised patient data, disrupted operations, and even potential harm to patients. This makes the need for strong cybersecurity measures in healthcare more critical than ever before. Healthcare organizations must prioritize cybersecurity and adopt proactive strategies to protect sensitive patient information from cyber threats.
In the CareTalk episode, “Cybersecurity Concerns in Healthcare”, hosts, John Driscoll and David Williams examine the major cybersecurity risks in healthcare and what businesses can do to protect themselves and their customers.
Cybersecurity Concerns in Healthcare
Cybersecurity in healthcare is a significant and growing problem. The healthcare industry has become one of the most targeted sectors for cyber-attacks. As almost all forms of information in the industry rely on technology, there are multiple ways in which healthcare organizations can be vulnerable to attack. These include ransomware attacks, phishing scams, insider threats, medical device hacking, and unsecured IoT devices. Each of these types of cyber-attacks comes with its own unique challenges in terms of safeguarding against them.
The consequences of a successful cyber-attack in healthcare can be severe and far-reaching. These can include disruption of healthcare operations, financial losses, damage to the organization's reputation, and most importantly, the compromise of patient data. Patient data is considered one of the most valuable types of information on the dark web and can be sold for significant amounts of money. This puts patients at risk of identity theft, fraud, and other criminal activities.
The problem is exacerbated by the increasing reliance on technology in healthcare, with more devices and systems being connected to networks, creating a larger attack surface for cybercriminals to exploit. The complexity of healthcare systems and the sensitivity of patient data make cybersecurity in healthcare a unique and complex challenge.
"There's, there's obviously a lot of hacking to get personal information and to get credit card numbers and social security numbers, but healthcare data is worth three to five times as much as general data on the web, and so, Healthcare will continue to be a bigger target". - John (CareTalk)
Notable Healthcare Cyber Attacks
The healthcare industry has been repeatedly targeted by cyber-attacks, resulting in the loss of millions of dollars and millions of patients’ data being hacked. Some of the most notable incidents include:
Anthem, Inc. - In 2015, Anthem suffered a data breach that exposed the personal information of nearly 80 million customers, including Social Security numbers, birthdates, and medical IDs.
American Medical Collection Agency (AMCA) - In 2019, AMCA, a billing collections agency, suffered a data breach that exposed the personal and financial information of millions of patients of various healthcare providers.
Premera Blue Cross - In 2015, Premera Blue Cross experienced a cyber-attack that exposed the personal and medical information of 11 million customers, including Social Security numbers and medical claims.
Excellus Health Plan, Inc. - Also in 2015, Excellus Health Plan experienced a data breach that exposed the personal information of 10 million customers, including names, dates of birth, and Social Security numbers.
University of California, Los Angeles Health - In 2015, UCLA Health experienced a cyber-attack that potentially compromised the personal information of 4.5 million patients, including names, medical histories, and Social Security numbers.
These incidents demonstrate the severity and frequency of cyber-attacks on healthcare institutions and the importance of implementing strong cybersecurity measures to safeguard patient data.
How to Prevent Healthcare Cybersecurity Hacks
As the healthcare industry becomes increasingly digitized, implementing strong cybersecurity measures is more important than ever before. Healthcare organizations can start by implementing robust security measures, such as firewalls, antivirus software, and data encryption. These tools help to protect against common cyber threats, such as malware and phishing attacks and can prevent unauthorized access to sensitive patient information.
Healthcare organizations must also educate their employees about cybersecurity risks and best practices. This can include training on how to identify and avoid phishing scams, how to create strong passwords, and how to secure their devices when working remotely. Regular cybersecurity training sessions can help to raise awareness of potential risks and ensure that employees are equipped to protect sensitive patient information.
In addition to implementing security measures and employee training, healthcare organizations should conduct regular security audits to identify and address vulnerabilities. This includes testing the effectiveness of security controls and identifying potential weaknesses in the organization's network and systems. By conducting regular audits, healthcare organizations can proactively address potential vulnerabilities before they can be exploited by cybercriminals.
Finally, it's critical for healthcare organizations to have a plan in place to respond to cyberattacks. This plan should include steps for identifying and containing the attack, notifying patients and regulators, and restoring operations as quickly as possible. By having a clear and comprehensive plan in place, healthcare organizations can minimize the impact of cyberattacks and ensure that patient data remains protected.
"From the company standpoint, one thing is that it's kind of axiomatic that if the data's not there, it can't be breached, right? So, all the time in healthcare we have providers, we have payers that ask for information that they don't need. Social security number, the second email address you know, all sorts of details that really are, are not helpful for them, but could be useful for a hacker". – David (CareTalk)
The Future of Cybersecurity in Healthcare
The digital transformation of healthcare has brought about numerous benefits, but it has also made the industry vulnerable to cyberattacks. As we have seen from recent incidents, cyberattacks on healthcare institutions can be devastating, compromising sensitive patient data and disrupting critical operations. The need for strong cybersecurity measures in healthcare has never been greater.
Fortunately, there are steps that healthcare organizations can take to improve their cybersecurity posture. By implementing strong security measures, educating employees about cybersecurity risks, conducting regular security audits, and having a plan in place to respond to cyberattacks, healthcare organizations can help to protect patient data and prevent costly cyberattacks.
Ultimately, the healthcare industry must remain vigilant and proactive in the face of evolving cyber threats. By prioritizing cybersecurity and staying ahead of potential vulnerabilities, healthcare organizations can ensure the safety and security of patient data in the digital age.
CareTalk is the only healthcare podcast that tells it like it is. Join hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they provide an incisive, no B.S. view of the US healthcare industry.